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Last updated: August 02, 2016
Thank you for shopping at IncluFit! If you are not entirely satisfied with your purchase, we're here to help.
Most of our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. If any part of your order is damaged, defective, incorrect or missing merchandise, please contact us immediately.
To be eligible for a return or exchange, please make sure that:
Products that do not meet these criteria will not be considered for return.
The following products cannot be returned or exchanged:
Sale items are eligible for exchange or refund unless deemed non-returnable. See Non-Returnable Products above.
We do not issue refunds for digital products once the order is confirmed and the product is sent. See Non-Returnable Products above. Contact us at email@example.com for assistance if you experience any issues receiving or downloading our products.
Our customers' satisfaction is our highest priority. IncluFit offers a 1-year warranty on all products. Additional warranties may be available through the manufacturer. In the case of a manufacturing defect, please contact us or refer to the product’s warranty policy.
To return or exchange a product, To start the return/exchange process, login to your Account and then click on View your order history. Click on the View button next to your order to view the order details. Then click on the Return button next to the item that you wish to return/exchange. On the Product Returns page, validate the order information and product information, complete the reason for return section, check the box agreeing to our Return Policy and click the Submit button.
If you require assistance submitting a return or exchange request, please contact us by email at firstname.lastname@example.org.
Once you have contacted us, you will receive instructions on how to return your purchase. Unless otherwise instructed, ship your package back with its original packaging via insured mail, FedEx or any other traceable method to:
Attn: Returns Processing
5 Southside Drive
Clifton Park, NY 12065
Once we receive the item, we will process a refund or exchange right away. For returns, your refund will typically arrive in your bank account within 1-3 business days after we process the refund. Exchanges will be processed as a return of the original item and a new order.
IncluFit, LLC reserves the right to charge a 25% restocking fee on any item returned for a refund, unless the product has a manufacturing defect or was delivered with visible damage.
A restocking fee of 25% of the original purchase price of the item always applies in the following circumstances:
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from IncluFit.
Return shipping charges will be waived if the product has a manufacturing defect. Please contact us for assistance in returning defective merchandise.
Refuse any shipment with signs of visible damage. Send an email to email@example.com with your order number to notify us that the shipment was refused. We will arrange delivery of a replacement upon contacting the shipping company. Note: Shipments refused without signs of visible damage will be subject to a 25% restocking fee.
IncluFit is not responsible for unclaimed or refused packages, domestic and international, whereby the shipping company made frequent attempts (varies by shipper) to deliver an order however, either no one was available (regardless of whether the destination is a home or business) to claim the package or the package was refused for any reason (exception: Packages with Visible Damage, see above). If the package is returned to IncluFit, the customer shall be liable for all inbound and outbound shipping costs including any additional cost to re-ship the order. Unclaimed or refused orders are subject to a 25% restocking fee.
Workshop registration fees are non-refundable. Cancellations may be granted in special circumstances, on a case by case basis. If you need to request to cancel your registration, please email firstname.lastname@example.org prior to the listed start date of the workshop. Any cancellation requests received after the start of the workshop will not be approved. All approved cancellations are subject to a $100.00 cancellation fee. No shows are non-refundable for any reason.
IncluFit makes every effort to hold all workshops as scheduled, however, workshops may be canceled or postponed due to low enrollment, inclement weather, or other unforeseen circumstances. If IncluFit postpones or cancels a live workshop you may choose to
In the event that a workshop is postponed or canceled, IncluFit is NOT responsible for any other expenses the participant may have incurred. Therefore, we highly recommend that you do not commit to non-refundable travel accommodations or any other arrangements that would result in financial loss due to the postponement or cancellation of a workshop.
If you need to reschedule your workshop to a later date, you may do so by emailing email@example.com. Rescheduling requests received at least 10 days prior to the start date of the workshop will incur no rescheduling fee. A rescheduling fee of $75.00 applies to any request received less than 10 days prior to the start date of the workshop.
You may transfer your registration to another person at any time prior to the start of the workshop by emailing firstname.lastname@example.org. A $75.00 transfer fee applies to all transferred registrations.
You need to cancel your registration, you may do so at any time prior to the start of the webinar by contacting email@example.com. You may choose to
A $15 cancellation fee applies to all cancellations. No shows are non-refundable for any reason.
If IncluFit postpones or cancels a webinar you may choose to
If you need to reschedule your webinar to a later date, you may do so by emailing firstname.lastname@example.org. You may reschedule your webinar at any time prior to the start of the webinar at no cost. A rescheduling fee of $15.00 applies to any request received after the start of the webinar.
You may transfer your registration to another person at any time prior to the start of the workshop by emailing email@example.com. A $15.00 transfer fee applies to all transferred registrations.
If you have any questions about our Returns and Refunds Policy, please contact us by email at firstname.lastname@example.org.